Case studies
Coaching
I am writing to express sincere thanks for your support of the Olympic themed Enterprise Day at Prince Henry's. The students and staff here appreciate the gifts of time and experience you made in acting as mentors throughout the activities the students were presented with. Read more ...
Clare has played a crucial role in my transition from 12-month maternity leave back into professional life. She coached me through a series of difficult decisions to what ultimately proved to be a very successful outcome. Clare is excellent at maintaining perspective and bringing that perspective into the coaching process. Her creative logic always opens new possibilities in what you assume are 'black or white' situations. She makes you think and question deeply rooted assumptions. - Katarina Fidler, Business Improvement Director (Infrastructure) Carillion hired Clare as a Career Coach in 2009
I first meet Claire at a network meeting in Worcester. She kindly offered to support schools in the area offering her business expertise. She supported one of our many enterprise days. She was enthusiastic, extremely knowledgeable and helpful. Students appreciated all her support and guidance. She is extremely busy, so to give up her time to invest in young people illustrates how professional and generous she is! Anne Daniel, Education Business Partnership, Worcestershire.
Clare coached me in 2009 and this was pivotal in increasing my self awareness and self management and through my improved confidence this subsequently led to me gaining promotion. I'd been in my position for a number of years and opportunities were simply passing me by and I thought this was outside my control. Well at least that is what I thought at the time! Clare has been a real pleasure to work with, she is charming yet very professional and I enjoyed all our sessions. We agreed early what I wanted to achieve from coaching and we set about meeting regularly. I recall it was the fourth session when we were discussing how I was preparing for a difficult committee meeting and Clare asked me about subtle changes in my language both verbally and non verbally. I had not seen or even recognised these changes but they were clearly there and from this Clare introduced me to Emotional Intelligence. I still refer to our notes two years on when I prepare for challenging assignments with the confidence that my own self awareness and my awareness of others is so much greater. Ultimately I got that the promotion to Hong Kong and I am convinced that Clare was pivotal in this and I thoroughly recommend her as a coach. - Tony Small, SHEQ Director, Balfour Beatty/Head of Safety at Gammon Construction Limited hired Clare as a Career Coach in 2009
Clare helped transform the business and its people strategy as well as being fundamental in securing our IiP status. Clare performed as a respected support partner for the Directors, Managers and all the people in the business supporting their development and use of the performance review and the succession management tool. In 2007 we also embarked on the creation of a shared service centre and Clare was key to the early success. Three years on and the Shared Service operation is working well and it's success is endorsed by the introduction of a UK shared Service Model. A results driven, passionate HR Director that gets results through strong relationships with her customer group. - November 2010 Steve Farmer, Managing Director, Balfour Beatty Plant & Fleet Services
Until I came across the Myers Briggs Type Indicator (MBTI), I spent most of my working life trying to get others to see things from my point of view. Once you understand the differences, strengths and allowable weaknesses of others it can be quite liberating. - Steve Farmer, Managing Director, Balfour Beatty, Plant and Fleet Services
Health and Well-being
I have had the pleasure of meeting and working with Clare this year. She is a true professional, highly skilled and extremely knowledgeable in all areas of HR. She is committed to ensuring that her clients receive the best possible, service and support. One of her clients required complex Occupational Health support and she had no hesitation in contacting me to ensure the client was receiving best advice and best practice form a health and wellbeing perspective. She genuinely cares about her clients and has no hesitation in researching and sourcing external specialists if the situation calls for it. She is a totally charming person, and a true delight to work with - what more could you wish for. I would have no hesitation in recommending her services. - December 2010 Alyson Fennemore, Managed Health
Coaching/Recruitment Search and Selection
Clare is an extremely talented person with an incredible skill for understanding people. I have been working with Clare for the last 12 months she has been coaching myself and working with our business though a very difficult and challenging recruitment process with fantastic results. - October 2009, Dale Parmenter Managing Director, drpgroup
Clare really left no stone unturned and with an extremely professional approach, provided a service that was of great value to all involved. - October 2009 Richard Hingley, Creative Director, drpgroup
I am thoroughly enjoying working with Clare. She has a superb ability to understand people and encourages them to think outside their comfort zone - an asset to any business. - February 2010 April Pearson-Myatt, Finance Director, drpgroup
Clare worked with us in the recruitment process, her experience, knowledge and expertise proved invaluable in guiding us through this and helping us to establish new recruitment methods that are tailored to our needs yet extremely effective. Clare’s services took a tremendous amount of pressure from us and we were given confidence throughout the process that the candidates she shortlisted were those of a standard we were looking for. Clare is an absolute pleasure to work with and I would highly recommend her. - May 2010 Matt Franks Project Manager, drpgroup
Coaching/People Management - Dispute Resolution
Clare has helped me on a couple of occasions with the ever changing employment law & employment & client contracts. I would recommend Clare from the rapport store as an asset to any small business, who doesn't have their own HR department. I see the Rapport Store as part of my team, and an extension of my company. - Linda Farren Managing Director, November 2009
Recruitment - Search and Selection
Some people just care. You can tell from the very moment you start working with them. I've worked with lots of people over the years, from Directors of busy creative agencies, to HR Managers and Directors at leading luxury brands and high profile corporates. I can honestly say that working with Clare has been a truly positive and enjoyable experience. Her passion and professionalism defines her work, making her a real partner in business. When working with her to place talented events candidates, I've found her to be incredibly supportive, diligent and caring about the people we work with. Her approach simply works. Clare is extremely knowledgeable; she knows what the HR business is really about - people, how they work best for themselves and for others. - Jennifer Royall, Managing Director, Royall Appointments Ltd, March 2010
I have recruited for and with Clare before and indeed recruited Clare for roles! We have dealt with each other for more years than either of us probably care to admit. Clare has proved to be an exceptionally loyal and talented HR person from both a candidate and client perspective. So, if you need to add value from an HR business point of you call Clare at the rapport store! Great personality to boot! - Julie Langdon, Managing Director, HR Careers Ltd, January 2010